Knowledge Management (KM) – Essential for Workforce Development and Organizational Success
A Peer Exchange Session at the AASHTO Virtual Spring Meeting – May 12, 2021
Peer Exchange Description
Our agencies run on the knowledge, skills, and abilities of our employees. How we capture, share, and use that knowledge determines our organizational effectiveness and efficiency and our ability to innovate and adapt. This peer exchange explored the knowledge management practices in use today, opportunities to strengthen the workforce and knowledge pipeline, and the critical role of agency leaders in supporting integration of a strategic knowledge management practice. The peer exchange split into a group focusing on workforce development in times of dynamic change that includes digitalization, multi-modalism and re-skilling; and a group on factors for successful KM deployment for faster access to information and knowledge and improved decision-making.
Resource Document from the Peer Exchange
KM – Essential for Workforce Development RESOURCES 2021 v3
Virtual Committee Sessions Held in 2020
June 9, 2020 Webinar – “The KM Journey: Where are you on the path? People, process, technology, and information”
June 10, 2020 – Committee Business Meeting – Advancing the KM Journey 2:00p.m.-3:30p.m.
Business Meeting Handouts:
August 12 – Webinar: Building a Business Case for Knowledge Management – Wednesday, August 12, 2020 2:00 p.m. – 3:30 p.m. EDT.
October 14 – CKM Webinar: Establishing a Community of Practice & Information Sharing on Oct 14, 2020 2:00 p.m. EDT.
December 9 – CKM Webinar: Knowledge Management Lessons Learned
Panel Session on Dec 9, 2020 2:00 PM EDT
Aaron Johnson, P.E., Region Engineer, Superior Region, Michigan DOT
Clare Fullerton, P.E. Value Management Program Engineer, North Carolina DOT
AASHTO KM Lessons Learned – PowerPoint
AASHTO KM Lessons Learned – Recording
December 9 – CKM Mid-Year Committee Meeting
Welcome to the Committee on Knowledge Management. On this site, you’ll find information and resources for knowledge management from transportation professionals in the state DOTs, and elsewhere in the transportation community.
DOTs have been facing workforce challenges over the past decade, related to the large wave of retirements. Knowledge Management (KM) practices can help DOTs proactively manage workforce transitions as senior employees retire and mid-level employees move on to other opportunities. KM can also be used to minimize the consequences of losing an employee with mission-critical knowledge such as a veteran chief financial officer or chief engineer.
So, what is Knowledge Management? Knowledge Management is an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees and partners to carry out its mission in an intelligent manner. KM is not a content repository. Technology should not be the driver of KM. The terms “knowledge” and “information” are often used interchangeably, but they are not the same. The term “knowledge” is used to refer to what exists inside the human brain – as opposed to “information” which can be represented on paper. Knowledge is built over time through education, work experience, and interactions. It enables people to make good decisions and act in an effective manner.
To have an effective KM program, one should first look at people and process elements and then identify a limited number of technology strategies needed to support these other elements. KM includes a range of simple and relatively low-cost actions that DOT executives can consider for reducing risks, leveraging available opportunities for innovation, and ensuring that what employees have learned during their careers is shared with newer employees.
This site will offer you a wealth of resources to carry you through your KM journey.
New Item Alert:
The Transportation Curriculum Coordination Council (TC3) is looking for training orphans. An orphan is a training course that has no home – or will soon have no home. Projects sunset, web domains expire, experts move on, and committees realign. When that happens, good training materials are lost. If you think your group has a training orphan, then please contact the TC3 Program Manager Glenn Page, email@example.com or our Partner Outreach Subcommittee Chair, Chris Young firstname.lastname@example.org to start a conversation.