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KM white paper – AASHTO 2019 


Welcome to the Committee on Knowledge Management. On this site, you’ll find information and resources for knowledge management from transportation professionals in the state DOTs, and elsewhere in the transportation community.

DOTs have been facing workforce challenges over the past decade, related to the large wave of retirements. Knowledge Management (KM) practices can help DOTs proactively manage workforce transitions as senior employees retire and mid-level employees move on to other opportunities.  KM can also be used to minimize the consequences of losing an employee with mission-critical knowledge such as a veteran chief financial officer or chief engineer.

So, what is Knowledge Management?  Knowledge Management is an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees and partners to carry out its mission in an intelligent manner.  KM is not a content repository.  Technology should not be the driver of KM. The terms “knowledge” and “information” are often used interchangeably, but they are not the same. The term “knowledge” is used to refer to what exists inside the human brain – as opposed to “information” which can be represented on paper. Knowledge is built over time through education, work experience, and interactions.  It enables people to make good decisions and act in an effective manner.

To have an effective KM program, one should first look at people and process elements and then identify a limited number of technology strategies needed to support these other elements. KM includes a range of simple and relatively low-cost actions that DOT executives can consider for reducing risks, leveraging available opportunities for innovation, and ensuring that what employees have learned during their careers is shared with newer employees.

This site will offer you a wealth of resources to carry you through your KM journey.

Chair: Victoria Sheehan, NH
Vice Chair: Leni Oman, WA
Staff Liaison: King W. Gee, AASHTO