What is Knowledge Management?

Knowledge Management is a collection of policies, processes, and practices relating to the cultivation, identification and documentation, utilization, sharing, and retention of intellectual/knowledge-based assets in an organization. It is a management practice that fosters collaboration across organizational and disciplinary boundaries and links people who have the requisite knowledge with those who need it to do their jobs.

Knowledge management includes several facets covering areas such as information management, assessment, communities of collaboration, culture, and communications, organizational learning, leadership, architecture (these and other facets are defined in the glossary), and the technology that enables these facets. Together, these elements seek to enhance agency effectiveness and efficiency by:

  • Facilitating the development and maintenance of a strong agency-wide knowledge foundation;
  • Facilitating agile decision-making and empowering employees;
  • Aligning people and processes across organizations to promote organizational resilience; and
  • Ensuring knowledge is adequately maintained and appropriately reused and built upon.